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Case Detail

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Project Duration :

3 Months

Services Used:

Shopify Support

Location of Client:

Canada

Shopify Store Support &Dispute Resolution for a Drop-Shipping Brand

A fast-scaling Shopify store contacted LetsConnect247 after facing recurring payment disputes, chargebacks, and unhappy customers. Their store performance was slowing down due to poor dispute handling and delayed customer responses.

We rebuilt their customer support and dispute system from the ground up.

What We Did

  • Optimized Shopify backend dashboard

  • Improved product page structure

  • Responded to customer tickets daily

  • Handled and replied to payment disputes

  • Reduced chargeback rate using evidence & tracking proof

  • Added FAQ & auto-reply structure

Results

  • Chargebacks reduced by 65%
  • Customer satisfaction rating jumped to 4.8/5
  • Faster page loading time
  • Sales increased by 38% in two months

This project highlights the power of combining Shopify Support, Customer Support, and Dispute Management into one smart system.

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Client Feedback
“They don’t just solve problems, they prevent them from happening again.”

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